CAR WASH - FREQUENTLY ASKED QUESTIONS
We have compiled the most frequently asked questions related to car wash services in this section
CAR WASHES IN ABC-MOBIILI - MOBILE APP
How can I locate the nearest ABC Carwash station?
ABC Carwash stations are available across Finland. Most of them are located at ABC Service Stations Stores, refuelling points and S-Group grocery stores. You can check where your nearest ABC Carwash station is on our website under Stations on in ABC-mobiili - mobile app.
How can I pay for a car wash with ABC-mobiili - mobile app?
You can buy individual wash tickets or serial tickets with the mobile app. In many co-operative store areas monthly car wash subscriptions are also available.
Single wash
You can pay for a single car wash with ABC-mobiili - mobile app when you arrive at an ABC Carwash station. To purchase a wash, first select the station you are at in the mobile app, then select Wash, and from the purchase screen select the wash programme of your choice. Select one item of the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash.
Serial washes
You can buy serial car washes at the ABC Carwash station or in advance. At the ABC Carwash station, select the station you are at, then select Wash and select the wash programme of your choice from the list. Select three or five tickets to the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash. One of the washes you purchased will be used immediately and the “Use wash” screen will show two or four unused washes. If you purchase a serial wash ticket in advance, all washes will be shown as available in the “Use wash” view. Purchase in advance can be initiated from the ABC section of the mobile app by tapping the green “Buy in advance” button. The available locations and expiry dates of your serial washes are shown at the time of purchase and after the purchase under “Valid car washes” in the mobile wash view in the Me section. Separate instructions apply for the purchase and use of monthly washes.
Can I pay with ABC-mobiili - mobile app at all ABC Carwash stations?
You can pay with ABC-mobiili - mobile app at nearly all ABC Carwash stations. You can view the details of ABC Carwash locations in the Search section of the app. You can narrow your search to only show the carwashes where you can pay with ABC-mobile - mobile app.Why doesn't ABC-mobiili - mobile app Wash work at all ABC Carwash locations?
Some ABC Carwash locations do not yet have systems in place that make it possible to pay for your wash with the app.Can I pay for my car wash in advance?
You can buy serial and monthly washes in advance with ABC-mobiili - mobile app. Single washes can only be purchased with the mobile app at the ABC Carwash stations. Before paying, please check which ABC Carwash stations accept pre-purchased washes.Is it possible for someone else to wash their car at my expense if I use ABC-mobiili - mobile app?
This is possible only if you pay for your carwash with ABC-mobiili - mobile app or use a prepaid wash when someone else is ahead of you in line. Another possibility is that the ABC-mobiili - mobile app has located you incorrected or you have accidentally selected an ABC Carwash station that you are not at. To avoid this, check the name of the ABC Carwash location in the app and only pay for or use a pre-paid carwash when you are at the pay station and next in line.How do I know which car wash to drive to at a station with more than one car wash if I want to pay for my car wash with the mobile app?
The washing machines of ABC Carwash stations are numbered. Drive up to the door of the car wash you want to use and select the corresponding car wash number in the app. Pay for your car wash when you are at the pay station and you are the next in line. When the door of the car wash opens, drive in and follow the instructions given by the machine.How do I pay for a car wash with ABC-mobiili - mobile app?
You need a payment card added to the app. Drive to the payment terminal at the wash station. Open the ABC-mobiili - mobile app. From the app, select Car Wash at the ABC Carwash station you are at. Select one, three or five tickets to the wash program of your choice in the “Buy car wash” view. Pay for the wash in the app when you reach the payment terminal and your turn is next. When the purchase is completed, you will get a receipt in the ABC-mobiili- mobile app. When the car wash facility door opens, drive in and follow the instructions provided at the facility.What do I need to do to use a car wash I have previously purchased with the mobile app?
Drive to the payment terminal at the ABC Carwash station. Open the ABC-mobiili - mobile app. From the app, select the Wash at the ABC Carwash station you are at. In the “Use wash” view, select a previously purchased wash program and tap the “Use wash” button when you are at the payment terminal and your turn is next. When the car wash door opens, drive in and follow the instructions provided by the car wash.I have purchased a car wash product that includes multiple washes. How long will the purchased washes be valid?
If you buy a wash product that includes three washes, the washes will be valid 90 days from the day of purchase. On the receipt, the wash product may appear as something like “Premium pesu 3 kpl sarja”. When you buy a wash product that includes five washes, the washes will be valid 180 days from the day of purchase. On the receipt, the wash product may appear as something like “Premium pesu 5 kpl sarja”.
I have an S-Business card and I get a discount for car washes. Will I get additional discount if I purchase a car wash product that includes multiple washes?
Car wash products that include multiple washes already have a discount on the regular price of a single wash. The mobile app shows the price of a single wash with the discount taken into account. The amount you save for multiple washes is shown at the time of purchasing.
Can I check the queue in my local car wash?
Almost every ABC Carwash station has a web camera that sends a nearly real-time stream showing the queue in the mobile app. The camera image updates approximately once per minute.My ABC mobile car wash payment was successful but the door to the washing machine did not open.
Open the mobile app and select Wash at the ABC Carwash station you are at. Select the Use Wash view and you should be able to reactivate your wash program. You can use the wash at the ABC Carwash facility where you purchased the wash or at another ABC Carwash facility of the same cooperative that offers the mobile car wash service and the wash program you have purchased.Can I get a paper receipt for car wash if I pay with ABC-mobiili - mobile app?
No, but an electronic receipt will be available in ABC-mobiili - mobile app. If you use S-Group's electronic receipt archive the receipt will also be stored there.Serial wash pass
Is it less expensive to buy more than one wash at a time?
Regular price washes are less expensive when purchased as serial washes. The mobile app will show the amount you save at the time of purchase.I have purchased a car wash product that includes multiple washes. Where can I use them?
The car washes can be used within the region of the regional co-operative at ABC Carwash facilities that offer the mobile wash service and the wash program you have purchased. ABC Carwash stations where your purchase will be valid are shown when you make the purchase. You can also check the mobile wash section in the Me section to see your valid car wash tickets and the locations where they can be used.
Monthly washes
How can I activate monthly washes in ABC-mobiili - mobile app?
Monthly washes requires a monthly wash subscription. Start by selecting Wash and then select monthly wash from the “Buy car wash” view. Start your order by entering you vehicle's registration number (example: ABC-123). You will need to add a separate payment card for ordering and paying for the monthly car wash subscription. Payment cards previously added to the app cannot be linked to monthly wash subscriptions. Please fill in the card-specific contact information. The e-mail address will be used to communicate any price changes.
How can I use the monthly wash in ABC-mobiili - mobile app
Your vehicle's registration number will be scanned at the payment terminal or at a separately marked scanning point. ABC-Mobile will send you a notification that you can click to start the car wash manually. Another option is to activate automatic start in the Mobile Wash section of the Me view. When automatic start is activated, you don't need to open the app when using the monthly wash. When the car wash door opens, drive in and follow the instructions provided by the car wash.I have already added a payment card to ABC-mobiili - mobile app. Do I have to add another payment card for the monthly wash subscription?
A payment card is required to order and pay for the monthly car wash subscription. Payment cards already added to the app cannot be directly linked to the subscription. You need to add a payment card for your monthly wash subscription separately even if you use a card that has already been added to the mobile app.Can I drive directly to the car wash (without opening the app) if I have a monthly car wash subscription?
You don't have to open the app to use your monthly wash subscription; instead, you can activate the “Use monthly wash automatically based on the registration number” setting under Mobile Wash in the Me view. When the car wash door opens, drive in and follow the instructions provided by the car wash.How can I end my monthly wash subscription?
You can end your monthly wash subscription at any time. You can find your current monthly wash subscription under Car Wash in the Me view in ABC-mobiili - mobile app. You can access your subscription details by tapping on your monthly wash subscription. You can find a button to cancel your subscription near the bottom of the screen.How can I change the payment card used for the monthly wash subscription in ABC-mobiili - mobile app?
You can find your current monthly wash subscription under Car Wash in the Me view in ABC-mobiili - mobile app. You can access your subscription details by tapping on your monthly wash subscription. Tap the “Update payment card” button and follow the instructions.Does the monthly wash subscription accumulate my Bonus?
Yes, if you have linked your S-Etukortti card to your S user account. You can check this in the Me section of the mobile app.Is there an S-Business discount for monthly washes?
There is no S-Business discount for monthly car washes. The price of the monthly subscription is very competitive as it is.I have purchased a monthly car wash subscription. Can I wash my vehicle an unlimited number of times?
By purchasing a monthly car wash subscription, you can wash your vehicle regularly at ABC Carwash stations displayed in connection with the purchase. Please confirm that the locations are good for you before purchase. The monthly wash subscription covers a maximum of eight (8) car washes during each period of 30 days. Please note that the monthly wash subscription can only be used in the ABC Carwash stations of one co-op region. Upon purchase, the ABC Carwash stations where your subscription is valid are displayed. They are also shown in the Me view.How can I tell if my registration number is compatible with the monthly car wash subscription?
You can check if your registration number is good for the monthly car wash subscription at the Traficom website under 1. Cars. Please note: Special registration plates, such as ABC-1, are unfortunately not supported.
Can I use the monthly wash subscription even though my vehicle's registration plate is not in the centre of the front bumper?
The registration plate must be in its proper position in the front bumper of the vehicle for the register scanner to be able to read it, which is required to successfully use the monthly car wash subscription. The registration plate must have three letters and three numbers for the registration plate scanner to work. Special registration plates, such as ABC-1, are unfortunately not supported.I have used eight washes. ABC-mobiili - mobile app now says I have no more washes. Where can I buy more?
You can use a maximum of eight (8) car washes during each period of 30 days. The monthly subscription is automatically renewed after 30 days. You can buy additional single or serial washes with the mobile app.I have used my eight car washes before my period of 30 days has ended. Can I cancel my subscription and purchase a new monthly subscription?
You can cancel your monthly wash subscription at any time, but you cannot buy a new subscription for the same registration number before the current subscription period has ended.Can I purchase more than one monthly wash subscription for the same registration number?
This is currently not possible. You can have only one subscription for one registration number.Does the monthly wash program have a fixed term, such as one year?
You can cancel your monthly car wash subscription at any time. You will be able to use car washes until the end of your subscription period or until all car washes of the subscription period have been used.How long will my monthly wash subscription remain valid?
The monthly wash subscription will be valid until further notice and will be charged every 30 days.I have a valid monthly wash subscription but I cannot access the washing station.
Check that:
- your vehicle's license plate is readable
- you have entered your vehicle's registration number to ABC-mobiili - mobile app correctly
- your monthly wash subscription is valid
- your monthly wash subscription has unused washes left
- your vehicle is at the payment terminal or separately marked spot where the registration plate scanner can read your vehicle's registration plate.
- Technical problems may also occur with reading your vehicle's registration plate. Please contact customer service.
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