ABC-mobiili -mobile app - FREQUENTLY ASKED QUESTIONS

Our mobile car wash is an easier, faster and smoother way to wash your car where you pay with your smartphone. You don't need to enter any codes or get your payment card out as the payment is charged to the payment card registered in the mobile app. You can also use Apple Pay.

You can buy mobile car washes one wash at a time or save money by purchasing tickets of three or five car washes. Many cooperative store areas also have a monthly wash program available.

Mobile ordering is an easier, faster and smoother way to pay for your restaurant meals at an ABC service station. You can order an à la carte or an ABC Burger meal at your preferred ABC Service Station Store in advance and pay for your order with your smartphone. The payment will be charged to the payment card you have registered in the mobile app. Once you arrive at the ABC Service Station Store, all you need to do is to find a table or a pick-up point and enter the table/pick-up point number in the app. The meal you have ordered will be served to you at the time you specified when you placed your order.

You can also pay for your buffet meal with the mobile app and get a -10% discount on your adult buffet meal.

You can buy individual wash tickets or serial tickets with the mobile app. In many co-operative store areas monthly car wash subscriptions are also available.

Single wash

You can pay for a single car wash with ABC-mobiili - mobile app when you arrive at an ABC Carwash station. To purchase a wash, first select the station you are at in the mobile app, then select Wash, and from the purchase screen select the wash programme of your choice. Select one item of the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash.

Serial washes

You can buy serial car washes at the ABC Carwash station or in advance. At the ABC Carwash station, select the station you are at, then select Wash and select the wash programme of your choice from the list. Select three or five tickets to the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash. One of the washes you purchased will be used immediately and the “Use wash” screen will show two or four unused washes. If you purchase a serial wash ticket in advance, all washes will be shown as available in the “Use wash” view. Purchase in advance can be initiated from the ABC section of the mobile app by tapping the green “Buy in advance” button. The available locations and expiry dates of your serial washes are shown at the time of purchase and after the purchase under “Valid car washes” in the mobile wash view in the Me section. Separate instructions apply for the purchase and use of monthly washes.

You can view the following information under History in ABC-mobiili - mobile app.

1. Euros paid for refuelling.
2. Litres refuelled.
3. The average fuel consumption of a single vehicle.

You can view details of your own purchases in the mobile app. You can also monitor the fuel consumption of a single vehicle in the app. Only refuelling actions that have a meter reading attached to them are used for the fuel consumption monitoring and in the average consumption calculations. To monitor fuel consumption, you can enter the odometer reading of your vehicle after you refuel. The application will calculate fuel consumption and distance travelled between refuels as well as the average fuel consumption of your vehicle when it is refuelled fully.

The application can also take it into account if you don't refuel your vehicle fully but to partial capacity of the fuel tank only. In this case, you enter the meter reading after refuelling and use the slider to indicate this was a partial refill. The litres from the partial refuelling will be taken into account in the average consumption calculation the next time you refuel your vehicle fully. This way both the average fuel consumption and consumption between refuels are calculated correctly.

At the moment, the maximum group size per order is 12 people. Large groups are requested to place orders using the group order form available at www.abcasemat.fi. Same-day or next-day orders for groups larger than 12 customers should always be made by telephone directly to the service station so that we can ensure your break will go as smoothly as possible.

Please note that if group travellers also order meals with their personal ABC-mobiili - mobile apps, completing the orders may take longer than expected.

Apple Pay is a safe and protected payment method. You can read more about Apple Pay, safety and privacy here: Apple Pay security and privacy overview – Apple support.

For more information about Apple Pay, please visit the following website: Apple Pay – Apple

Please see the list below for the most common reasons for users not being able to add payment cards to the mobile app.

1. Online payments must be enabled for the card. You can check and change your card settings in your online bank or by contacting the bank that issued the card.
2. When you add a debit card by inserting the number on the back of the card in the lower left corner, please note that the three separate numbers on the row are used as the CVV2/CVC2 security code.
3. When you add a credit card by inserting the number on the front of the card, please note that the three numbers located on the back of the card near your signature are used as the CVV2/CVC2 security code.
4. When you add a card to your ABC-mobiili - mobile app account, a preauthorisation charge of €0.01 is made on the card that is immediately cancelled. However, your account must still have that amount when the preauthorisation is made.
5. The card must be currently valid.
6. New payment cards must first be used in a physical payment terminal with the PIN code once. The new payment card can then be added to ABC-mobiili - mobile app.
7. Adding a payment card requires strong authentication by using your bank’s authentication methods. It is important to note that the authentication method offered by the bank has to be activated and accessed by the user, and the user must then return to ABC-mobiili - mobile app to complete the process. In other words there are no automatic transitions between the apps.

Payment transactions can fail for various reasons. Please check the following:

• The card has no restrictions on online payments.
• The card contains sufficient funds to pay the purchase.
• If the bank requires additional verification, use the bank’s access code app for authentication after selecting the meter and your payment method. After the authentication, return to the ABC-mobiili - mobile app. Please note: There are no automatic transitions between the apps.
• Carefully follow the bank’s instructions for payment transactions.
• If the payment still fails, please contact your bank for more instructions.

Setting an authorisation hold sum in connection with a payment transaction can fail for various reasons. Here are some of the more common reasons and instructions for what you can do.

• Check that you have sufficient funds for the authorisation hold sum on your account. You can change the sum that is verified before the actual payment transaction by tapping the payment card item on the screen and selecting the desired maximum amount.
• Check for “Expired” in your payment card records in the app (under Me / Payment methods). If your card has expired, you need to add the new card you have received from your bank to the app by using the Add payment method feature.
• Has your payment card changed recently? Even though your card number is the same, the card's period of validity and security code have changed and must be updated in the service. Please delete the old card and add the new card.

Check that:

• your vehicle's license plate is readable
• you have entered your vehicle's registration number to ABC-mobiili - mobile app correctly
• your monthly wash subscription is valid
• your monthly wash subscription has unused washes left
• your vehicle is at the payment terminal or separately marked spot where the registration plate scanner can read your vehicle's registration plate.
• Technical problems may also occur with reading your vehicle's registration plate. Please contact customer service.