RESTAURANT - FREQUENTLY ASKED QUESTIONS

Select the Restaurant feature and tap the “Start ordering food” or “Order ABC Burger” button. You can also click “Start ordering food” in the main view of ABC-mobiili - mobile app to open a list of nearest and most popular ABC Restaurants. Select the dishes you want to order from the menu. You can find more information on each dish by selecting its name. Order dishes by selecting ‘Lisää tilaukseesi’. You can also add dishes to your order by selecting their price. To finalise your order, select ‘Näytä tilaus’. More information can be found in the instructions section of the app (found in the upper right corner of the order screens).

Yes, all ABC Service Station Stores support ordering meals with ABC-mobiili - mobile app.

The food preorder hours of each Service Station Store are displayed in the mobile app. Food orders are only accepted for the same day. It is not possible to pre-order in advance for the following day.

The menu of dishes available for order at each ABC Service Station Store is available in the mobile app. Please note that the menu may vary between different Service Station Stores.

You can. Please pay for the buffet only after arriving at the Service Station Store. Prepaid buffet orders have to be used within 60 minutes of purchase.

Orders placed through the mobile app are always binding. Sometimes something unpredictable happens, and you need to cancel your order. In such a situation you can cancel your order by calling the ABC Service Station Store as soon as possible. The phone number of the Service Station Store can be found in the order confirmation you receive in the app. Refunds for cancelled orders are always considered on a case-by-case basis.

At the moment, the maximum group size per order is 12 people. Large groups are requested to place orders using the group order form available at www.abcasemat.fi. Same-day or next-day orders for groups larger than 12 customers should always be made by telephone directly to the service station so that we can ensure your break will go as smoothly as possible.

Please note that if group travellers also order meals with their personal ABC-mobiili - mobile apps, completing the orders may take longer than expected.

Your order will charged to the Visa or MasterCard (debit or credit), S-Business card or Apple Pay account registered in the ABC-mobiili - mobile app.

Currently you will not get a stamp on your ABC meal bonus card for meals purchased with the mobile app.

Yes. You can change the main side dish – for example, you can substitute mashed potatoes with vegetables or French fries. You can also customise dishes by deleting ingredients, for example, you can delete a sauce. All changes must be made in the mobile app when placing the order.

The diet details of each dish are indicated in the mobile app. Hamburger meals are available with a gluten-free bun and the patty can replaced with a vegetable-based patty. Some of the meals are also available as vegan options.

Yes. You can add more patties or meat balls, for example, to your meal. You can also add extra sauces and dips to certain dishes, and you can order larger French fries with your ABC Burger meal.

An electronic receipt is generated automatically for all restaurant meal orders under the History section in the ABC-mobiili - mobile app.

Unfortunately, no paper receipts are available for pre-ordered meals. The receipt is only shown under History in ABC-mobiili - mobile app.

All tables in the restaurant area have a label with a number. When you arrive at the station, choose any free table and enter its number in your mobile order. This way the restaurant staff knows what table to bring your order to.

Takeaway orders are packed into takeaway boxes and delivered to the table just like eat-in meals. When you arrive at the station, choose any table that is available and enter the table number in the mobile app. The restaurant staff will bring your takeaway meal to your table based on this number.

If this happens, please talk to the personnel of the ABC Service Station Store.

In this case please talk to the service station personnel.

Contact the Service Station Store where you placed your order as soon as you notice the mistake. Refunds are always considered on a case-by-case basis, but if your order has not been prepared yet, it will be refunded.

Contact the Service Station Store as soon as possible and give the personnel your new estimated time of arrival. The customer is responsible for providing a correct pick-up time. Prepared meals can be kept warm for 10 minutes after the pick-up time you have given. As we want to ensure the high quality of our products, meals that have been waiting for longer than 10 minutes can no longer be served.

Find the pick-up parking spaces at the station when you arrive at the ABC Service Station Store where you ordered the dishes. The locations of the pick-up spots vary, but they are usually near the entrance and marked clearly. Park in a pick-up spot and enter its number as the table number in the ABC-mobiili - mobile app. The dishes will be brought to you at the time you indicated.

You can order takeaway buffet meals at some ABC Service Station Stores. Buffet meals will be listed in the à la carte menu, and you can usually select from 1–3 options. The meal will be packed in a takeaway box. You can also choose a drink for your dish.

Yes, if Arnold’s donuts are listed by the ABC Service Station Store in question. You can choose takeout packs of 2, 6 or 12 donuts from four flavours.

Our professional ABC chefs prepare the foods offered in the buffet locally in the kitchen of each ABC service station. You can check the daily buffet menu of each ABC service station on our website. The special-diet markings (L, G, VL) of buffet foods are also included in the station-specific menus. If you observe a special diet or have allergies, please always check the ingredients with the service station staff when ordering your meal.

ABC service stations are open every day of the year including public holidays such as Christmas, Midsummer, etc. ABC grocery stores and restaurants are always open when the service station is open. You can check station-specific opening hours on our website or in ABC-Mobile.

The number of options on the à la carte list may vary by service station. Our classic favourites, including the minute steak, the meatball pan, the bonus pan, the pork cutlet, chicken Béarnaise, chèvre chicken, country salad with chicken and salmon Béarnaise, are offered at every ABC restaurant. KEBABC! with kebab meat or broad bean strips, Apsi the Monkey's favourites and the breakfast plate are currently also offered at all ABC restaurants.   In addition to the favourites, the à la carte offering may include the following: loaded fries with pulled pork or chicken, Chef's Burger meals, ABC pizzas, night menu. Availability may vary by station and season.   You can check the up-to-date menu of each ABC restaurant easily on ABC-Mobile or at abcasemat.fi.